Quality Policy
ALTİMER GROUP’s management is committed to designing, constructing, and completing safe, high-quality, and cost-effective projects in line with its vision of becoming one of the leading and most innovative companies in the real estate, construction, and tourism sectors. In this context, the company undertakes to establish an effective quality management system that aims to:
- Successfully achieve the company’s strategic objectives
- Sustainably improve the quality of products and services offered
- Increase work efficiency
- Complete projects on time, within budget, and to performance
- Ensure the effective operation of processes
- Guarantee that processes achieve expected results
- Achieve compliance with international quality standards
- Create an infrastructure for the education and development of employees
- Meet the needs and expectations of customers, employees, and stakeholders
The company also undertakes to effectively implement this system and continuously improve it.
Customer Focus
- Be in line with customer requirements and performance indicators
- Share information about quality performance with customers through regular communication
- Provide quick and effective responses to customer concerns and suggestions
- Develop strategies to increase customer satisfaction
- Adhere to applicable requirements
Leadership and Management
- Support staff who identify quality issues
- Maintain an open communication environment
- Provide the necessary resources for the quality management system
- Take responsibility for ensuring the effectiveness of the quality management system
- Encourage a process approach and risk-based thinking
Empowerment
- Not compromise on quality due to cost or schedule concerns
- Take pride in the quality of the work done and take responsibility for it
- Encourage employees to report and provide feedback on quality concerns
Processes
- Implement effective procedures, processes, and training
- Adhere to processes that are integrated with the culture
- Implement developed procedures on time
- Support feedback for process improvement
- Continuously improve the quality management system
Open Environment
- Exhibit a questioning behavior
- Address problems with a transparent approach
- Encourage employees to stop work if there is a doubt about quality
- Encourage employees to identify and solve quality problems
Monitoring and Communication
- Investigate and report problems systematically
- Solve problems on time
- Regularly monitor quality indicators
- Share the experiences and best practices gained
Knowledge and Sustainability
- Protect and sustain corporate knowledge
- Sustain corporate culture
- Value and protect ENKA assets
- Identify risks and opportunities that may affect the quality management system
- Encourage competence and career development
This quality policy is communicated to all employees and made available to relevant interested parties.
